F.A.Q.
Generating leads through 24/7 real human live chat on your website engages visitors in real-time, converting casual browsers into interested prospects. It’s valuable in many other ways.
Live chat saves money by allowing agents to handle multiple inquiries simultaneously, reducing the need for large support teams. It prevents lost sales by addressing questions that could lead to abandoned carts and decreases follow-up costs by resolving issues instantly. Live chat also boosts conversions without extra marketing spend, making it a cost-effective tool for customer service and sales.
Live chat is often better than phone support because it allows agents to handle multiple conversations at once, making it more efficient and cost-effective. It offers faster response times since customers can get help immediately without waiting on hold. Live chat also creates a written record of the conversation, making it easier for agents to review past issues and for customers to reference solutions. Additionally, it’s more convenient for users who may prefer discreet, text-based support, especially when multitasking or browsing from mobile devices.
Chatbots aren’t better than live chat with humans because they lack the emotional intelligence and nuanced understanding needed to handle complex or sensitive issues. While chatbots are useful for answering basic questions and providing quick information, they struggle with unique inquiries and can’t personalize responses based on subtle cues, which humans do naturally. Human agents can adapt to varied customer needs, build rapport, and handle unexpected questions or frustrations. This personal touch often leads to higher customer satisfaction and better problem resolution, which bots can rarely achieve on their own.
Having 24/7 support on a website ensures customers can get help anytime they need it, which improves customer satisfaction and trust. This constant availability captures leads and answers questions even outside regular business hours, reducing the chance of losing potential customers. It also helps resolve issues quickly, preventing frustration and repeat contacts, and supports global audiences across different time zones, making the business accessible and customer-centric around the clock.
Our process involves robust training sessions and significant capital. For this reason, offering a free trial can be challenging. However, out of our love for our services and to instill confidence in them, we can arrange a free trial in some scenarios. Please contact us to find out if you qualify for the free trial.